Shipping policy

Shipping Policy

Last Updated: September 15, 2026

Thank you for shopping with LIOTUXEL. We work to process and ship every order as quickly as possible while keeping you informed throughout the delivery process.

Order Processing

Orders are typically processed within 2–5 business days after payment is successfully received.

Orders are not processed or shipped on weekends or holidays. During product launches, promotions, holidays, or periods of high order volume, processing may take longer.

Once your order has shipped, you will receive a confirmation email containing your tracking information when available.

Shipping Times

Estimated delivery times vary depending on your location, shipping method, and carrier.

United States:
Estimated delivery: 5–10 business days after processing

Please note that these are estimates and are not guaranteed delivery dates. Carrier delays, weather, holidays, customs, or other circumstances outside of LIOTUXEL's control may affect delivery times.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery location.

Free shipping may be available on qualifying orders. Any applicable free-shipping promotion will be clearly displayed on our website or at checkout.

Tracking Your Order

Once your order has shipped, you will receive tracking information by email when available.

Tracking information may take some time to update after your order leaves our facility.

If your tracking information has not updated for several business days, please contact us so we can help investigate the shipment.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

LIOTUXEL may not be responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Damaged Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If you believe your package was lost or stolen, contact us and we will help determine the appropriate next steps.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and items.

Delayed Orders

LIOTUXEL is not responsible for shipping delays caused by circumstances outside of our control, including carrier delays, severe weather, natural disasters, holidays, incorrect addresses, or other unforeseen circumstances.

We will, however, do our best to assist you in locating delayed shipments.

International Shipping

International shipping availability may vary by destination.

Customers receiving international orders may be responsible for customs duties, taxes, or other fees imposed by their country. These charges are not controlled by LIOTUXEL.